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Terms & Conditions


Terms & Conditions

 

Drivers must be aged between 25 and 75 years of age.  With effect from 23/8/16, we can now cover drivers aged 23 and 24 subject to an increased insurance excess - please contact us for details.


You do not need a special licence to drive any of our vehicles provided you meet the requirements on this page.  Drivers must have held a full UK Driving Licence for over two years and your licence must be presented at the time of hire - see note below regarding new online licence check procedure effective from 8/6/15.
Drivers may have a maximum of 6 points on their licence for less serious offences such as SP30 (exceeding statutory speed limit) or CU80 (mobile phone).  More points or convictions for more serious offences WITHIN THE LAST 5 YEARS need to be referred to our insurers and, therefore, must be notified in advance.  Failure to notify us may result in us being unable to hire to you and your hire fee being non-refundable.  WE CANNOT HIRE TO YOU IF YOU HAVE HAD A DRINK DRIVING OFFENCE OR A DISQUALIFICATION IN THE PRECEEDING FIVE YEARS!

Fully Comprehensive Insurance (with the exception of the Insurance Excess currently £750 or other amount as imposed by the insurance company dependent on individual circumstances) is included in the price of hire.  No discount will be given for Drivers Own Insurance.
Damage to either our vehicle or to third party vehicle or property must be reported to us on return of the hire vehicle.  Failure to report this may result in the insurance being nullified and you being held responsible for all damages.  In the event of damages, your £100 deposit will be forfeit and the full Insurance Excess (as shown on the Hire Agreement) will be charged to the credit or debit card details given at the time of hire.  Once full costs are known, any overpayment will be refunded.  Damages include scratches, dents, window/glass breakages/chips, punctures/tyre damage and damage to the interior of the vehicle and any and all damage to third party property.  

PLEASE NOTE damage to the hire vehicle from OVERHEAD objects (i.e. anything above cab height) is classed as the hirer's responsibility entirely and IS NOT COVERED BY THE INSURANCE!

In the event of an accident, however minor it may seem, please notify us immeditately and record as many details as possible.  Failure to do this may nullify your insurance.

All of our vehicles use DIESEL FUEL and should be returned with at least the same level of fuel as when collected, as recorded on the Hire Agreement.  Low fuel on return will be charged to the card details held and will be charged at the rate of £20 per 1/4 tank with a minimum charge of £20.  PLEASE NOTE IT IS ILLEGAL TO USE RED DIESEL AND ANYONE FOUND TO HAVE DONE SO WILL BE REPORTED AND MAY BE PRESECUTED.

The vehicle should be returned in a clean condition inside and out (allowing for usual road dirt).  Vehicles returned excessively dirty inside or out will be charged a cleaning fee at our discretion.

We allow you 300 free miles distance with a day's hire (with the exception of our lutons which have a 200 mile limit) or 750 free miles with a weekend hire.  Additional miles are chargeable at 25 pence per mile  (eg 100 miles amounts to an additional £25).  The maximum miles for a days hire is 500 - over this you will be charged for an extra day.  Card details are retained until the completion of the hire and will be used to charge any additional sums which become due.



Due to the number of people booking vans and then not turning up, payment is now required at the time of booking.  Cancellation charges equal to the full cost of the booked hire apply unless a minimum of  7 days notice in writing is given.  A telephone booking is considered a verbal contract for the hire. Card details will be retained until the completion of the hire and any additional charges due will be applied.

Out of hours returns -   Vans returned between 7pm and 7am will incur a £25 fee - no exceptions. Vans may be returned outside of office hours (i.e. between 5.30pm and 7pm and between 7am and 9am by prior arrangement only and we may charge a fee for this.

SMOKING IS NOT ALLOWED IN ANY OF OUR VEHICLES - IT IS AGAINST THE LAW!







PLEASE NOTE - FOLLOWING CHANGES TO UK LICENCING BY DVLA, IT IS NOW NECESSARY TO CHECK LICENCES ONLINE PRIOR TO HIRING.  IN ORDER TO DO THIS YOU, THE CUSTOMER, ARE REQUIRED TO GO ONLINE TO DVLA.GOV.UK AND OBTAIN A CODE NUMBER WHICH NEEDS TO BE PASSED TO US, ALONG WITH YOUR LICENCE NUMBER, WITHIN 72 HOURS, TO ENABLE US TO GO ONLINE AND CHECK YOUR LICENCE FOR ANY PENALTY POINTS/CONVICTIONS.  PLEASE TRY AND ARRANGE THIS PRIOR TO PHONING SO THAT WE CAN CHECK AT THE TIME OF BOOKING.   FAILURE TO DO THIS COULD MEAN WE ARE UNABLE TO HIRE TO YOU AND, IN THIS INSTANCE, YOUR HIRE FEE WOULD BE NON-REFUNDABLE.  THANK YOU